Feature: Building A Thinking Service Must Be With The Right People

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Nana Attobrah Quaicoe

Part Two: What Selecting For Intelligence Work Actually Requires

In Part One of this series, I argued that our intelligence services have a recruitment problem that is structural and political, not merely administrative. The selection criteria were designed for an era when intelligence meant regime protection, not strategic analysis. They were never updated when the stated mandate changed.

Patronage networks feed candidates into the service with no regard for whether those candidates can do intelligence work. Officers recruited through those networks arrive with a sense of entitlement to the position, to supplementary reward for basic duties.

Without legislative protection for the selection process, no single DG’s integrity can hold that line permanently. That is the diagnosis and this piece addresses the prescription: what a selection process designed around what intelligence work actually demands would look like.

Changing this requires starting at the beginning.

Before you can redesign training doctrine, before you can restructure the analytical function, before you can build a national intelligence priority framework worth the paper it is printed on, you have to change who you let in. Simply put, you cannot train analytical rigour into someone who was never selected for the cognitive disposition that makes such rigour possible. You cannot instil integrity under pressure into someone whose entire career trajectory has rewarded compliance. You cannot build a culture of mission orientation in people who came to the institution for a salary and a posting, not for the work itself.

The US SEAL selection model for instance offers a useful reference point; not because Ghana’s intelligence community needs a paramilitary selection regime, but because it illustrates a principle. The physical tests at the Basic Underwater Demolition/Seal training (BUD/S) are not really about fitness.

They are sustained exercises in identifying people who maintain clear thinking and sound judgement under conditions of extreme stress, exhaustion, and uncertainty. The physical threshold is the entry ticket. What the process is actually selecting for is cognitive and character qualities that no interview can reveal on its own. The selection is designed around what the job actually demands. Ghana’s intelligence community needs a selection process designed around what its job actually demands.

That means testing for writing, briefing and analytical reasoning explicitly, not through examinations of general knowledge, but through structured exercises that require candidates to assess ambiguous evidence, argue a conclusion, and revise it when new information arrives. You need to also test for what it takes for operational roles. It means probing integrity under the specific pressures of Ghana’s governance environment and not asking candidates whether they are honest, but placing them in scenarios that reveal how they behave when honesty is costly.

It means assessing cross-domain intellectual range, because the threat environment is not going to respect the boundaries of anyone’s undergraduate degree. And it means being honest about the disqualifying indicators, period!!  The approval-seeking pattern candidates, the status-signaling, the transactional career behaviour that the system has to look out for.

Perhaps the most important quality to select for and the hardest to fake across a rigorous process is mission orientation: the disposition to want to be part of something larger than oneself. Intelligence work is structurally designed to frustrate every form of external validation. The best work is invisible by definition. Credit goes to the institution. Hours are irregular and the operating environment is often unrewarding. There is no audience, no byline, and no applause.

The officer who needs monetary reward or public recognition to sustain their effort will not last in a real professional environment without becoming transactional thus doing the minimum unless supplementary incentive is on offer, or treating institutional resources as a fund to be divided rather than a capability to be maintained.

What the service needs, and what the selection process must actively seek out, is the person who finds the mission itself motivating. Not the ranks, ID cards or special phones, not the designation, not the access but the actual work of protecting the country’s interests through rigorous, honest analysis. That orientation cannot be trained into someone who does not bring it through the door.

This shows up in selection in ways that are detectable if you employ and adapt the expertise that knows what to look for. It appears in why candidates say they want this work, the answers that go beyond career advancement to something they actually believe in. It appears in how they describe past contributions where they received no personal credit: do they speak of the outcome or of what was owed to them?

It appears in how they respond to scenarios where doing the right thing is unrewarded or even penalised. A candidate who consistently frames their past work in terms of what they received for it is telling you something important about how they will behave when the institution asks them to give without the promise of immediate return. That candidate is not a bad person. They are simply not built for Intelligence work.

It also means selecting explicitly for genuine team orientation and understanding what that actually looks like in an intelligence context. Intelligence work is not a solitary Robinson Crusoe Island. A finished assessment draws on collection, analysis, and production functions spread across multiple people and sometimes multiple agencies. The officer who hoards information to maintain personal advantage, who performs brilliantly as an individual while degrading the team’s collective output, is not a high performer in any meaningful sense. They are a structural liability. What the selection process needs to find is something more specific than “works well with others.”

It needs to find people who form their own analytical view rigorously and then share it openly, who can receive challenge to their conclusions without retreating into defensiveness, and who understand that the mission is the product, not the individual’s contribution to it. Group exercises under time pressure, with trained observers watching not just what candidates produce but how they engage with others in producing it, are the instrument that reveals this. A candidate who consistently performs at the expense of the team is telling you exactly who they will be inside the service.

Equally important and often underweighted is what might be called task ownership under adversity. The operational environment of intelligence work is almost never ideal. Sources can be unavailable. Access can be denied. Timelines compress without warning. Information arrives incomplete, contradictory, or late. The officer who responds to these conditions with explanations of why the task could not be completed is operationally useless, regardless of how analytically capable they might otherwise be. What the service needs and what the selection process must actively filter for is the disposition to find a way.

Not recklessness, and not the pretence that obstacles do not exist, but the fundamental orientation toward solution rather than excuse. This shows up in how candidates handle the unexpected turns built into well-designed scenario exercises: do they adapt and push through, or do they flag the challenge and wait?

It shows up in how they account for past failures in structured interviews: do they own what went wrong and explain what they did about it, or do they distribute responsibility outward? A culture of excuse-making is corrosive in any institution with particular force In an intelligence service, where the stakes of analytical failure are measured in national security terms, it is simply not a culture the service can afford!!

Critically, none of this can be administered reliably by intelligence managers and HR officers alone. Best-practice selection environments in serious intelligence communities embed qualified psychologists throughout the entire process not as a one-off psychometric testing event, but from the initial cognitive assessments through the scenario exercises and all the way into the final panel interview. This matters for reasons that go beyond credentials or formal qualifications.

A trained psychology professional reads candidate’s behaviour under pressure in ways that a panel of experienced officers simply cannot; distinguishing genuine cognitive flexibility from a well-rehearsed presentation of it, identifying the gap between stated values and actual responses when a scenario makes honesty costly, and catching the micro-behaviours under stress that reveal character more accurately than any answer to a direct question.

Psychologists embedded in the panel also provide a structural check on confirmation bias, the tendency of selection panels in patronage-heavy environments to favour candidates who feel familiar, who come from the right networks, who present in ways the panel finds comfortable. Their assessment criteria are independent of social fit, which is precisely what makes them valuable. And their presence signals something important: that this institution takes the science of human assessment seriously, and that the selection process is a professional exercise, not a managed one.

That willingness is where every serious conversation about intelligence reform in Ghana eventually runs into the wall. This is mainly because competency-based recruitment does not just change the intake. It changes the power dynamics of the institution. It removes the patronage lever. It makes recruitment and promotion dependent on performance rather than loyalty.

It creates officers who were selected for independent analytical judgement and who will exercise it, including, eventually to the principals. And it produces a culture in which the salary is understood as the payment for the work, institutional budgets are understood as institutional resources, and the DG who insists on both is understood as doing the job and not obstructing it. That is a more capable service. It is also a less politically convenient one.

Whether Ghana’s political leadership is willing to build the service the country needs rather than the service that is easiest to manage is the question that sits underneath all of this. Recruitment is where that question has to be answered first.

By Nana Attobrah Quaicoe

Nana Attobrah Quaicoe is an intelligence and national security analyst, a former Director General of the Bureau of National Intelligence (2022–2025), and writes on national security and intelligence reform, risk, integrity assessment, and institutional governance.

 

 

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