A total of 3.5 million electricity customers are currently using the PowerApp introduced by the Electricity Company of Ghana (ECG). The Managing Director of the Electricity Company of Ghana (ECG), Samuel Dubik Masubir Mahama, who disclosed this on Accra-based Peace FM said when the app was introduced about two-years ago, it had only about 250,000 users.
For him, the app was attracting more customers because of its user-friendliness, which has made it easier for customers to access ECG’s services from the comfort of their homes.
He said ECG as a service provider would continue to introduce innovative services to make it easier for customers to access their services without encountering any challenge. He, however, urged customers to use the right channels in dealing with the company, noting that some customers who speak badly of the company mostly engage middlemen when dealing with the company.
The ECG boss also indicated that the company does not sell its meters to customers and that the company only charges for service connection fees. He said anyone who wishes to get a meter must use the company’s mobile app or visit their offices to get their meters other than using “middlemen.”
This surge in PowerApp users signifies more than just a numerical increase as it implies a shift towards a consumer-centric approach. ECG, under Mr. Mahama’s, has demonstrated a commitment to leveraging technology to enhance customer service. The PowerApp is not merely a utility but a tool that empowers consumers by placing control over electricity-related transactions in their hands.
This exercise is crucial for ensuring accuracy and efficiency in the services provided. The ECG’s pledge to introduce more innovative services underscores its dedication to creating an environment where customers can seamlessly access services without encountering unnecessary challenges.
The company’s emphasis on using the PowerApp or visiting ECG offices for meter-related transactions aligns with a commitment to streamlining processes and reducing the potential for misunderstandings.
It is imperative for customers to utilise the right channels in their dealings with the company, as noted by Mr. Mahama. JoyNews investigation recently uncovered a cartel, including staff of ECG and security guards who forged documents to sell unapproved meters to prospective consumers at exorbitant prices.
This expose revealed how the actions of these individuals enable power consumers to enjoy free electricity without the knowledge of ECG offices in most parts of the country. Since ECG losses are estimated at GH¢2.8 billion as a result of illegal power connections, the cartel behind this nation-wrecking activity must be exposed.
The Chronicle would also like to use this opportunity to urge all electricity consumers who have not yet embraced the PowerApp to do so. It represents a significant step towards a more empowered and digitally connected energy consumer community. The PowerApp is not just an app but a catalyst for change, putting the power back into the hands of the people it serves. Let us collectively embrace this innovative tool and contribute to reshaping the future of electricity services in Ghana.