The Management of Electricity Company of Ghana (ECG) has revealed plans to distribute about 40,000 prepaid meters to customers in the Western Region, to take care of the backlog of request for new services.
The Regional General Manager, Emmanuel Justice Ofori,who disclosed this at a media engagement in Takoradi, last Friday, added that management had entered into an agreement with MBH and that it would take delivery of the prepaid meters in the second week of this month (June).
“Management has signed a contract with MBH and their delivery starts from now until the end of the year. In about two weeks’ time, we expect to take delivery of the materials and ensure that we start installing them for all those who have requested for new services,” he said.
After the distribution, ECG, according to the General Manager, would then take steps to replace all faulty meters and also replace postpaid meters with prepaid meters, depending on the areas that will be selected.
“In two weeks time we expect the meters to arrive. We are going to do a lot of replacements and it is going to be a thing of the past.”
The staff have also been trained for the intended exercise,he added.
On network challenges, Mr Ofori said vendors have been hooked onto MMS and were now vending on smart meters for customer meters. As a result, anytime a customer encounters network challenges, he or she could go to the vendor to buy credit.
On revenue mobilisation, the ECG team assured that it was going to be on monthly basis. “So the second phase is aimed at going to the various houses for customers who are on credit meters, we are going to their various houses in the various communities to mobilise those revenues.
“Today our purpose for visiting is to take you through our app, the mobile app, so that being our partner, who interfaces with our customers, we can collectively educate our customers on the use of the app. You can have your account any time you make your payments, you have the alert, it will come to you directly”.
On the delivery of the prepaid meters, Public Relations Officer, Benjamin Quarcoo mentioned that distribution would be done on first come first served basis, before other requests, and asked customers to exercise patience with management.
The General Manager was accompanied by a Board Member of ECG, Nana Nsafoah Sarpong, the Regional Public Relations Officer, Ben Quarcoo and other management of the company to the press engagement, where they educated the media on the use of the ECG app.