Over the weekend, customers of some commercial banks in Osogbo, the Osun State capital, expressed dissatisfaction with the poor services provided by Automated Teller Machines (ATMs).
Findings by DAILY POST indicate that many ATMs of commercial banks were not dispensing cash, causing inconvenience for customers.
Several banks visited were observed to be empty from Saturday through Sunday, with their ATMs devoid of customers.
Some customers who shared their experiences with DAILY POST also recalled that the situation was no different from what occurred in the first quarter of 2023.
Dele Ajayi lamented having an emergency issue to deal with, which he could not easily solve because no ATM machine dispensed cash.
He stated, “I had an emergency on Saturday, so I rushed to the nearest bank to use their ATM. To my surprise, none of the ATMs was dispensing.
“I am aware that the banks have capped daily withdrawal again, but my problem is, why are the ATMs not dispensing? I find it hard to understand why I have to carry about an ATM card and yet I can’t use it when I want to.”
The issue was replicated in several banks visited, located at Gbongan-Ibadan road, Oke-Fia, Station Road, and Igbona axis of Osogbo, the state capital.
Another customer, David Olayinka, said he had no other option than to resort to Point Of Sale (POS) agents.
Credit: dailypost.ng
