The Ashanti Regional office of the Electricity Company of Ghana (ECG) has issued a one-month moratorium or amnesty to customers to report faulty meters. Mr. Anokye Abebreseh, Director of Customer Services at the ECG, at press briefing in Kumasi, explained that, over the years, the biggest challenge of the company was losses incurred, which affects the viability of the company.
According to him, the quantum was unacceptable, hence, the ECG had decided to deal with two components, being technical and commercial losses.
He said the ECG had control over the commercial losses caused by situations such as uncaptured meters, faulty meters, bypassing and tampering with meters, pointing to power theft as the significant contributor to commercial losses.
In order to reduce the losses and improve revenue, the company had introduced, for the first time in its history, a moratorium or amnesty for customers towards the audit of all the meters, beginning from June 7 to July 6 this year.
Mr. Abebreseh urged all types of customers to visit all the district customer services centers to address the abnormalities and be given a slip to indicate that one had come to report, in which case both the ECG and the customer would keep a copy of the slip to enable them rectify the challenges and address them appropriately.
The Director of Customer Services appealed to the general public to take advantage of the moratorium or amnesty to address their electricity problems, stressing that whoever failed to catch up with the make do one month ultimatum would face the law, as the National
Revenue Mobilisation Taskforce would strongly come after them to be prosecuted and have their names published in the dailies.
