The Central Regional Manager of the Driver and Vehicle Licensing Authority (DVLA), Mr Lawrence Adom, says the strength of the authority’s service delivery lies in the collective efforts of its staff.
He has, therefore, appealed to staff of the authority to be more committed to providing excellent services to all their stakeholders, particularly, their customers at all times.
Mr Lawrence Adom made this known during the celebration of this year’s customer service week held at the premises of the authority under the theme: “TEAM SERVICE WEEK” in Cape Coast, the regional capital.
In a short speech to officially launch the week-long celebration, Mr Adom urged staff to use the occasion to reflect on the essence of service excellence and the impact of effective teamwork.
According to him, “here at the DVLA Cape Coast, each and every one of us plays a pivotal role in the intricate web of customer service. We are not individual contributors; we are part of a team that strives for excellence”.
Situating the operations of the authority in a context, the regional manager indicated that as far as the commitment of the authority to providing satisfactory customer services was concerned, the impact of a cohesive team could not be over stated.
He stated that: “Our customers deserve the best and it is through our combined efforts that we can provide a seamless and positive experience” that would address the concerns of customers.
He further called on all staff from the various department of the authority to play their roles effectively and complement the efforts of each other to provide quality service that would make their customers feel valued at all times.
Giving more details on quality service to customers, he said “when these roles come together harmoniously, the result is not just efficiency, but a remarkable customer service experience”.
He encouraged the staff to soberly reflect on the moments where collaboration led to solutions, cooperation improved processes as well as when communication strengthened their bond as a team.
“Our collective commitment to team work is what set us apart, and it’s what has allowed us to build lasting relationships with our customers,” he indicated.
He called for an appreciation of a good team and its influence on customer service delivery, as they remained committed to providing their customers with the best of quality services all the time.
“As we navigate the challenges ahead, let us remember that our commitment to teamwork is not just for this week but a daily practice. It is the foundation upon which we build a legacy of outstanding customer service,” he said.
Customer service week is an international celebration of the importance of customer service and the people who serve and support customers on a daily basis.
