PURC Consumer Committee for Wa

by Musah Umar Farouq

The Public Utilities Regulatory Commission (PURC) has introduced members of the Wa Consumer Service Committee to the general public, so that consumers of water and electricity can raise issues and their concerns with it for onward submission to the Regional Office.

Mr. Kwaku Tufour, who is in charge of the Northern sector, said the consumer service committees were “watchdogs” and play an advisory role in respect of regulated utilities in the provision of electricity and water.

Mr. Tufour said the PURC had sought to bring its service closer to consumers through decentralised operations, and that, at the moment, there were six regional offices in the country, and very soon Wa would get its office.

He added that the consumer services committees are to monitor the performance of utilities in the location of the committees, educate customers on their rights and responsibilities with respect to utility services.

Mr. Tufour said the committees need to make representation to, and consult with public utilities on matters that affect consumers in the area of authority.

He urged that consumer services committees are to receive and transmit formal consumer complaints to the commission, and advise the commission on matters relating to utility services and matters affecting customers referred to the committee.

Pix: Mr. Kwaku Tufour, PURC Officer in charge of the Northern sector

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