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MTN apologises to clients for network malfunction

botchway April 10, 2019


From Richard Owusu-Akyaw, Kumasi                  .

Telecommunications giant MTN Ghana, yesterday, caused a stir in the Ashanti Region when its network ceased operating for over six hours, putting its clients on tenterhooks.

The anomaly, which came under barely two days of a similar network failure which occurred over the weekend in the Ashanti regional capital, Kumasi, prevented MTN clients from having access to their emails and other internet-related activities.

Yesterday’s destruction, which started sometime 0800 -1100hrs GMT, without any prior notice from MTN in Kumasi and its environs saw internet throughput not responding to commands.

The magnitude of the network failure was so much significant that MTN clients could not make a phone call albeit their poster banking service:  mobile money transaction.

Speaking to a frustrated MTN customer in Asafo, a suburb of Kumasi, he bemoaned the fact that he could not put a call to a colleague, who he was trying to give a message.

In an interaction with another person who has his name as Yaw, he said that he tried reaching his friends, family and loved ones, but the network was down.

He expressed worry about this development, saying this was unusual of MTN.

On the part of a female named Akosua Tawiah, she expressed worry, saying she was due to do a mobile money transaction, but the network debarred her from that.

She indicated that she was expecting an email from her clients, but the network failure delayed it.


Meanwhile, MTN has sincerely apologised once again for the inconvenience.

In a statement by issued by MTN Ghana Corporate Communications, which was copied to the media, after the network was somewhat back to normalcy sometime around 1100hrs GMT, it told its clients: “MTN wishes to apologise for the network challenges being experienced by a cross section of subscribers across the country.”

According to the South African multinational telecommunications giant, the disruption in service was a result of multiple fibre cuts in five locations on two separate routes, including our additional protection on two other third party fibres.

The statement continued: “Our engineers are working hard to repair the cuts. Subscribes will be notified as soon as it is resolved.”

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